Anne Mulcahy on building the perfect board

Former Xerox CEO Anne Mulcahy shares insights on what makes a good and bad board of directors.

Female executives packed the room as former Xerox CEO and Chairman Anne Mulcahy took the stage at Fortune’s Most Powerful Women Summit to share her best and worst practices on building boards. Throughout her career, Mulcahy has sat on boards of six public companies, three non-profits, and one privately held international company. “Sometimes, I did not choose wisely,” she recalled. “There were some tough mistakes to rectify.”

Though she hasn’t been on half as many boards as, say, Frontier Communications (FTR) CEO Maggie Wilderotter, Mulcahy claimed the diversity she’s experienced on boards – the good, the bad, and the ugly – is what makes her a good source on the topic.

“Do your homework,” Mulcahy began – and she doesn’t mean studying companies’ 10Ks. “Understand the caliber of the CEO and the management team [of the company]. Do your homework on your fellow directors…[Ask yourself] is it a club I want to be a part of?”

Mulcahy also warned against joining boards that are looking for women. “It’s a bad sign. Boards without women – blacklist those suckers. It’s 2011. They’ve had the time – it’s significant that they don’t have women.”

Her final advice? Work hard. “I have zero tolerance for people who don’t come completely prepared. I expect contribution, I expect attendance, and I expect directors to take trips and visit the company’s programs.” And stay away from directors that are on boards “just to show how smart they are.” You know, those who speak just to be heard. They tend to create more work than value, according to Mulcahy.

Though some boards and CEOs get a bad rep for being too buddy-buddy, boards are more successful when they have good relationships with their companies’ leadership teams, Mulcahy said.

Read the rest of the article here.

Is it just for women???

As part of ensuring that I am keeping myself up-to-date, an essential if you are a non-exec, I read fairly widely.  I get regular updates from the Training  Zone website (www.trainingzone.co.uk) and they’re usually a good overview of what’s going on in the training and development world.  You do have to sign up to read articles, but once you’re a member all of the content is accessible.

Today, I was intrigued by a trailer headlining “5 ways training can propel women into the Boardroom” (http://www.trainingzone.co.uk/topic/five-ways-training-can-propel-women-boardroom/157604), an article posted by Mui Li of Muika Leadership who has been researching the role of women in leadership.  She interviewed 50 women in senior positions and investigated how they achieved success.  The 5 key things which identified as making a difference were as follows :

1 The Opportunity to develop confidence and self-belief
2 Mentoring

3 Family

4 Leadership development

5 Motivation

In the article, Mui goes on to explain each of these in more depth, but it was the headings that intrigued me as I see them as key attributes of anyone who wants to be a good leader, male or female.  We know that there are sometimes more family issues for women to deal with, but for me the family heading should be more of a work-life balance issue, regardless of your decision to have children or not.  As leaders, we need to lead by example, but we also need to have a rounded basket of experiences and so life outside work is important too.  Mui goes on to say ““The role of leadership development, mentoring, coaching, targeted training and confidence building was astonishing.
All very important issues which should be front of mind for any aspiring leader or director, but all too often as executive & non-executive directors and chairmen, we don’t necessarily see the need for mentoring and leadership development, as we are expected to “know” and to “lead”.  Ask yourself when you last worked on your own development – and answer honestly!  If it was recently, then fabulous, but if not, you may be hampering the ability of your client or company to develop as you could well be preaching and practicing business models that no longer fit the rapidly change business arena we operate in.
Thanks to trainingzone and Mui for the article – very thought provoking!

Dream big for our boards – guest blog post by Judith Davey

Our aspirations for the performance of boards in the not-for-profit sector must equal or surpass the calibre of boards in any other sector, says our guest blogger Judith Davey.

The critical role of not-for-profit organizations in civic society and the importance of a healthy civic society to democracy mean that this is an imperative for the sector.

I’m searching for new trustees and a chair in two organizations currently – an international federation and a mid-sized local charity. Unsurprisingly, given the external environment, both organizations are searching for non-executives with proven expertise in managing business and fundraising.

These searches have thrown into sharp focus the challenges of a voluntary board, and even with “top notch” trustees, how hard it is to achieve these aspirations for high performing boards in the sector.

The case for the role of the board in terms of oversight and independent challenge has been made time and time again, particularly in terms of some high profile failures of both public and private sector organizations over the last couple of years. The nub of the matter is how to get the board of a voluntary organization to work given the inherent difficulties and constraints that confront it.

It’s a matter of time

Non-executive directors or trustees only spend a very limited amount of time working together as a board – in many cases they spend less than one working week together each year. Paradoxically, in my experience, the smaller organizations often need the greater time and focus from the board because of executive capacity and shoestring resourcing. The role of the trustee non-executive director takes time, and even given enormous commitment to the organisation and its’ mission, it is difficult for people to find the time that’s needed.

Just like the debate over allowances for local authority councillors, it is easier for people to participate fully in voluntary boards who are retired or who have enough personal wealth that they don’t need to juggle voluntary commitments with a need to work. Yet we all know that diverse backgrounds, skills sets and life experiences create environments where insight and innovation can flourish.

Time is an issue because we need effective team working, insightful analysis and challenge.  It’s just not possible to create a high performing board that goes beyond oversight and solvency to strategic and generative thinking that guides the organization to achieve its mission.

A number of mitigations have been developed in terms of the modus operandi of the board:  We make sure that board papers are sent out in plenty of time. We strive to ensure that board papers are concise with appendices containing background detail. We come to agreement about whether evening or day-time board and sub-committee meetings work best. We have “away days” and board retreats. All these things help mitigate the situation, but in my experience the core issue remains.

Should we pay our trustees?

I know that Kevin Carey’s views as chair of RNIB, about current governance mechanisms being ‘bust’ and suggesting that trustees should be paid met with a mixed reception last year. Charity Commission guidance on payment of trustees for their role of being a trustee is permitted in very limited circumstances (CC11). But I do think that this area could be explored further to see if it helps address the issue of time as a major impediment to high performing boards. Members of NHS boards are paid modest salaries for their work, and public roles like Mental Health Act Hospital managers get paid for attending each meeting and for every tribunal on which they serve.

Would modest payment for being a trustee of a charity solve the issue of lack of time? I wonder whether any research has been undertaken which compares the functioning of NHS boards and not-for-profit boards? This is certainly an area I’m going to investigate further.  Would appreciate your views and pointers…

(And an interesting postscript – my friend Jan who runs a social enterprise delivering HR services to CSO’s in the UK, has just told me that of the 48 new clients that she has taken on this year, only one of them has a formal selection process for recruiting board members! I’ll explore trustee recruitment in a subsequent article…)

Judith Davey (pictured) is director or performance & accountability at ActionAid and is currently studying leadership and governance at the Harvard Kennedy School of Government

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